Terms of service

Halvr provides a model-traffic proxy, spend controls, routing, caching, alerts, analytics, and related account tools. Features may change as the service develops. Halvr may provide previews or experimental features that are not covered by a service-level commitment.

A user must provide accurate account information and protect account credentials. A person using Halvr for a company represents that they are authorized to accept these terms for that company. The account owner controls workspace access and is responsible for activity under its API keys and team accounts.

Customers supply or connect their own model-provider credentials unless a separate order states otherwise. Provider charges, quotas, model behavior, output quality, and provider availability remain the customer's responsibility. Halvr's budget reservation is a preventive control, not a guarantee that a provider invoice will exactly match at every moment.

Customers are responsible for the lawfulness of prompts, responses, metadata, end-user notices, and any decisions made from model output. Halvr must not be used to violate law, provider terms, intellectual-property rights, privacy rights, or security controls.

Paid plans are billed under the pricing shown at checkout or in an order form. Usage, savings, and spend-under-management calculations follow the published pricing methodology. Fees are non-refundable except where law or a written order requires otherwise. Halvr may restrict paid features when an invoice is overdue after reasonable notice.

New accounts receive a 14-day evaluation limited to 10,000 admitted gateway requests, one project and one user. No card is required, the evaluation does not renew, and there is no permanent free operational plan. Subscribe explicitly to continue after the deadline or allowance. Provider inference charges are separate. Existing unpaid accounts receive a fixed 30-day transition window when the new pricing is applied.

Starter, Growth and Scale are flat monthly subscriptions with published request, project and user allowances. A paid checkout starts billing immediately, with taxes and renewal terms shown before payment. Subscriptions renew until canceled. There are no automatic request-overage or percentage-of-savings charges on these plans. Customers can manage cancellation and payment methods through the hosted billing portal. Existing Performance and Managed-Spend agreements are not automatically repriced by this change.

Customers retain their rights in customer data and instruct Halvr to process it to provide the service. The customer grants Halvr the limited rights needed to host, transmit, secure, analyze, and delete that data according to project settings and these terms. Halvr may use aggregated or de-identified operational data that cannot reasonably identify a customer or person to maintain and improve the service.

Halvr will use commercially reasonable care to operate the service. Unless a signed order states otherwise, the service is provided as available and without implied warranties of uninterrupted operation, merchantability, fitness for a particular purpose, or non-infringement to the extent permitted by law.

To the extent permitted by law, neither party is liable for indirect, incidental, special, punitive, or consequential damages, or lost profits, revenue, data, or goodwill. Halvr's aggregate liability arising from the service will not exceed the fees paid by the customer to Halvr during the twelve months before the event giving rise to the claim. These limits do not apply where they are prohibited by law.

A customer may stop using Halvr at any time and may cancel a paid plan through the available billing flow. Halvr may suspend access to address a security risk, unlawful use, material breach, or unpaid fees. On termination, access ends and customer data is handled under the privacy notice and any applicable data processing addendum.

Halvr may update these terms. Material changes will be announced through the service or account email before they take effect when reasonably possible. Continued use after the effective date means the updated terms apply. Questions can be sent to legal@halvr.io.